Terms & Conditions

Last updated November 2007


These terms apply in respect of sales of looseleaf books, bound books, CDs, online services, telephone services, newsletters, magazines and any combinations of such formats and updating services and information packages ("Goods") as determined by Wolters Kluwer (UK) Ltd ("the Supplier") "CCH" and "Croner" are trading names of the Supplier. The Goods are intended for business / commercial users only. "Customers" are defined as named subscribers to subscription Goods or purchasers of non-subscription Goods.

Goods supplied may differ from those advertised in the Supplier's catalogue or other promotional material. Such differences will not materially alter the Goods. These terms and conditions will be interpreted in accordance with the Laws of England and Wales. The Software products of CCH Software and Croner Software and services of CCH Seminars / Professional Development are not governed by these.


The Supplier reserves the right to change the contents and/or price and/or delivery charges of any Goods at any time without prior notification - if this results from reasons beyond its control. The Supplier will, however, use its best endeavours to notify customers. The price payable shall be the total price specified in the Supplier’s current price list, less any discounts agreed in advance by the Supplier and plus the applicable cost of packaging, postage and delivery ("Delivery Charges") and VAT at the current rate.

The price payable for subscription products after the initial subscription period is the Supplier’s list renewal price at the anniversary of the commencement of the subscription or shall be the price advised by the Supplier when notifying the Customer of the forthcoming renewal.

Any discounts agreed by the Supplier shall have effect only for the duration of the subscription period covered by the Customer invoice or sales confirmation letter/e-mail unless specified in advance in writing.

The subscription price is not refundable either in whole or in part.

Prices are subject to VAT at the applicable rate.


Subscriptions commence on the date of order ("Commencement Date") and continue until terminated by the Supplier by no less than 30 days written notice to expire on an anniversary of the Commencement Date or by the Customer within 30 days of the Supplier’s notice of the renewal of the subscription as specified below.

The Supplier will notify the customer in writing before each anniversary of the Commencement Date of the price payable for the next subscription period and, where the subscription relates to a CD or online product, of any change to the licence terms and conditions applicable to that product.

Licences and electronic content

The Licensor limits usage of the electronic service to the agreed number of users as specified in the product offer. Unless otherwise stated, usage levels refer to the totality of different users who are required to access the service in the client organisation.

Selected information packages include electronic versions of all/part of the service, CD software, online versions of all/part of the service as an integral part of the overall service. Customers will be provided with CDs containing the work and software and/or online access instructions as required to enable access and use through a computer or other electronic device as specified in the product offer.

Online, CD and services provided through any other electronic delivery mechanism are supplied subject to the licence terms and conditions supplied with the product. The Customer is required to review and accept these terms before first using the product. Use of the product is implied acceptance of the terms.

Delivery of online products is made using the World Wide Web. All warranties, express or implied, regarding the availability of any online product at any particular time or times are excluded.

Wolters Kluwer Advice Lines

  • Wolters Kluwer Advice Lines are telephone advisory services on a variety of areas of business management and practice.
  • Advice is given on the understanding that the Supplier is not in business as a law firm, legal consultant, or medical practioner.
  • The service may be used by the Customer to obtain advice relating to their own organisation at one address. This service is not available to organisations or consultants acting as advisers to third parties.
  • A membership number must be quoted at the beginning of every call. Advice can only be given to Customers who have a current, paid subscription.
  • The Advice Line telephone numbers are confidential and must not be revealed to anyone.
  • Calls may be monitored/recorded for quality assurance purposes.
  • The Supplier reserves the right to terminate the Customer's access to the Advice lines immediately due to the Customer's excessive or otherwise unreasonable use of the Advice lines. Otherwise the Supplier reserves the right to terminate access upon giving the Customer thirty days prior notice in writing.
  • The Customer's subscription may be revised in light of their usage of the Advice lines. Written advice is subject to separate terms and conditions.
  • The Supplier's total liability in contract tort (including negligence or breach of statutory duty) misrepresentation or otherwise with respect of any claim arising in respect of its acts or omissions in relation to the provision of the Wolters Kluwer advice lines under the Agreement shall be limited to the total sums received by the Supplier pursuant to this Agreement in the calendar year of the claim relating to such acts or omissions.

Non-UK titles

Non-UK titles can only be bought on a non-return basis and do not have a 28-day Money Back Guarantee.

Trial, money back guarantee and return policy

Goods offered on a Trial or Money Back Guarantee basis allow the Customer to examine the Goods within the Trial or Money Back Guarantee period (28 days from the date of despatch unless notified otherwise). Customers not wishing to subscribe to the Goods should return them before the end of the Trial or Money Back Guarantee period. Customers failing to return the Goods by the end of the Trial or Money Back Guarantee period will be deemed to have accepted the offer to subscribe and will be liable for payment of the subscription fee invoice.

Goods accepted on a firm sale basis, which include Goods purchased online using the Metacharge credit card payment service, do not include a Trial period and customers are liable for immediate full payment of the subscription fee invoice. In the case of online Goods purchased using the Metacharge credit card payment service, customers are required to pay for the Goods before access is granted.

The Customer is also responsible for the costs of returning the item(s) to the supplier. For protection, the Customer may want to insure any returned items as the Supplier will not be held responsible for the condition of the items being returned or for lost or misdirected items sent back to the Supplier.

Goods ordered from the www.cch.co.uk/ifrsbooks site do not include a Trial period. The return policy does not apply to goods ordered from this site.

Non-UK titles can only be bought on a non-return basis and do not have a 28-day Money Back Guarantee.

In the case of online services Customers wishing to return the Goods under the conditions listed above should return the invoice and/or sales confirmation letter/e-mail with relevant instructions within 7 days of receipt of the Goods.

Claims for damaged Goods or partial delivery or complete loss of consignment must be notified within 28 days of the date of invoice. The Customer's refund will be processed and returned to the Customer using the same purchase method used to acquire the Goods.


No refund is available in the event of cancellation at any point during the subscription period in respect of any Goods.

Intellectual Property

All copyright and other intellectual property rights in the Goods vest in the Supplier unless expressly stated in the Goods that the copyright belongs to a third party. The Customer's subscription to the Goods does not operate to give the Customer any intellectual property rights in the Goods.

The Customer shall not engage in any unauthorised use, copying or distribution of the information in the Goods. The Customer has a personal, non-transferable and non-exclusive license to use the Goods.


Great care has been taken in the compilation and preparation of the Goods to ensure accuracy and the Supplier will make every endeavour to remedy any errors or attributable omissions. The Supplier does not warrant that the information contained in the Goods is accurate or complete. The Customer accepts that it is his responsibility to ensure that the Goods are appropriate and fit for his purpose(s). The Supplier gives no warranty, express or implied with regard to quality, condition or fitness for purpose. The Supplier's entire liability and the Customer's exclusive remedy, shall be the replacement of the Goods. In no event will the Supplier be liable for damages of any kind, direct, indirect or consequential (including, but not limited to, loss of profits) however arising, even if the Supplier has been advised of the possibility of such damage. The Supplier does not guarantee the accuracy, content, or timeliness of online or electronic services or that they or related systems are free from viruses or other contaminating or destructive properties. Time is not of the essence for delivery of Goods and the Supplier's liability for incorrect delivery or failure to deliver is limited to the replacement of Goods. Nothing in this clause shall exclude the Supplier's liability for death or personal injury, for fraud or fraudulent misrepresentation.

Advertising, CCH Software, Croner Software, CCH Seminars / Professional Development

Terms and conditions relating to the sale and provision of display advertising the software products of CCH Software and Croner Software, and the services of CCH Seminars/Professional Development are subject to separate terms and conditions.


Payment for invoiced Goods is due within thirty days of invoice, in the currency of the invoice and drawn on a UK based bank or any other such method as agreed by the Supplier. Failure to pay all outstanding amounts by the due date may result in the withholding of further supplies to the Customer.

How to Pay

Cheques should be made payable to Wolters Kluwer (UK) Ltd.
BACS payments should be made with the following details.
* Bank: HSBC Bank plc, Account: Wolters Kluwer (UK) Ltd.
* Sterling - Account Number: 01401092 Sort Code: 40 - 42 - 18
* Euro - Account Number: 57067035 Sort Code: 40 - 05 - 15
* US$ - Account Number: 57792454 Sort Code: 40 - 05 - 15
* Credit Cards: Phone 020 82471175 or Fax 020 8541 4275

Alternatively some Goods, selected and ordered online, can be paid for using the Metacharge online credit card payment service.

Products ordered from the www.cch.co.uk/ifrsbooks site can only be paid for via credit/debit card.

Log online request here
Visit our support site here
Call us on 01-2780034
Download the latest versions here



1 woltersCCH software is a trading name of Wolters Kluwer (Ireland) Ltd Registered  in Ireland No. 137230 Registered office: Global House, Forest Park, Mullingar, Co. Westmeath


Search - Use spaces to separate your keywords